Since companies across all sectors have increasingly taken advantage of cloud-based offerings, there has been a growing awareness of the potential gains that can be achieved through the integration of solutions and processes. This used to be a very technical and highly specialized area but this has changed dramatically over the last year.

Most cloud-based solutions offer APIs that allow combination with other APIs. In this way, a sales system can be connected to a CRM to enable the exchange of important data and permanent synchronization between the systems. In practice, many leading CRM solutions come with a wide range of integration options to enable easy connection.

There are also a growing number of resources available for download that enable effective standard integration. Almost everyone can now benefit from the advantages of the connectivity of different systems.

All of this makes life much easier and contributes to achieving new levels of effectiveness in every business. The ability to connect is fundamentally an essential requirement when considering the purchase of a new system. It is a decisive factor when choosing from different offers and providers.

We have been offering these options for years. Almost every solution we deliver has to be integrated into the company’s often very complex IT infrastructure. And this applies to all applications and, above all, to special solutions in special industries. The latter area is the one where we need to focus our most attention. While many systems are used by virtually all industries, some are very specialized. For example in the healthcare industry or insurance.

We implement all integration requirements. In this way, we enable basic information such as tracking important customer conversations, messages and many other applications from the call centers to also be made available to other processes. We are also noticing that company areas are becoming more and more simplified and standardized. This enables greater efficiency and ensures systems and processes are constantly updated with relevant data.

If you haven’t yet taken steps to integrate your contact center with other business processes that are important to you, then this could perhaps become an important goal for the coming 2018. It will definitely benefit you and the stakes are not as big as you might think. And if you need help with this, then you should contact us! We can definitely help you!