Automated customer support with individual chat bots
Chat Bot Features
Perfect Customer Service with jtel’s Chat Bot
Automated customer support with individual chat bots
When people talk about ‘AI’, ‘AI’ and ‘machine learning’, they are also talking about digitalisation and automation. Chat bots enable you to do just that in the area of customer service. Automated chat bots increase the efficiency of the contact centre by providing 24/7 customer service and working on a case-by-case basis or forwarding qualified customer enquiries to the relevant departments. (Support enquiries to support versus leads enquiries to sales)
Increasing the level of automation and optimising business processes in the service centre
Chat bots can be built for different target groups. This enables target group segmentation so that different bots are responsible for different areas of the company. The bots can also work in different languages and time zones. This enables you to provide global 24/7 support by even being prepared for multiple languages. Build the perfect chat bot with us.
jtel Multichannel Contact Center Software
Advantages of jtel’s Chat Bot
Customer contact 24/7
- Bots work for you every day – all day (without a break or after work)
- Bots start conversations and ask targeted questions so that leads can be qualified and processed accordingly.
- Once someone is on your website, the bot can work for you and provide good customer service.
Complete customization
- Chat bots can be completely customized.
- Bots can be built for different target groups. This allows you to segment your target group so that different bots are responsible for different areas of the company.
- Additionally, bots can work in different languages and time zones. This gives you global 24/7 support and is even prepared for multiple languages.
Fast customer support
- Custom bots ask the right questions to automatically prioritize and route conversations for more efficient customer service.
- Chatbots connect with your customer service, automate workflows in the background, and act as an extension of your sales and support department.
jtel Multichannel Contact Center Software
Features Chat Bot
Don pratur Additional, full-fledged media channel
Connection of backend applications via their interfaces, e.g. RESTful API
Integration of Routing Objects in the Graphical Callflow Editor
Customizable interactions via integration into the overall jtel routing
Automatic Writing Away of Chat Transcripts in the Backend System
Learning ability through AI
Engage in dialogue with jtel
We show you how to optimise your customer service with jtel.
Simply fill in the form below and our experts will be there for you.