With the jtel platform module Outbound Dialer more call volume with automated campaigns in compliance with regulations
Outbound Dialer Features
-Perfect Customer service with jtel’s Platform Module
Customised campaigns with CRM integration
jtel Outbound Dialer automates the process for outbound marketing and sales campaigns in compliance with GDPR regulations. In a clear structure, master and sub-campaigns can be specifically planned with schedules and resubmissions and set in detail, as well as enabling agents to automatically play a customisable legal message after each call – greatly simplifying legal requirements. Incoming calls from campaigns are routed according to agent availability and skill. Deep integration with CRM systems possible.
Automated campaigns with high efficiency
Increase the efficiency of your outbound activities by using automated campaigns that take your inbound traffic into account and prioritise it. Decide for yourself how to optimise the use of your available resources.
jtel Multichannel Contact Center Software
Advantages Outbound Dialer
Higher Employee Satisfaction
- Avoidance of non-productive activities, e.g. searching for and manually dialling contacts
- Provision of relevant information on the upcoming call
- Higher success rate
- Focus on the conversation – not the trappings
Cost Savings
- Increasing the degree of automation
- Significant acceleration of dialling processes that would otherwise be triggered manually
- Monitoring of campaigns by supervisor
Optimisation of Service Processes
- Automation of outbound marketing and sales campaigns
- Structured campaign management
- Greater efficiency in outbound telesales
- Greater efficiency in outbound telesalesSystematic processing of contacts
- Automatic resubmissions
- Use of existing data in customer dialogue
- Reduction of the error rate
- Consistent maintenance of data records
- CRM integration is possible
- Creating and controlling campaigns in the original CRM system
- Importing result codes directly into CRM
jtel Multichannel Contact Center Software
Features Outbound Dialer
More call volume with automated campaigns
Compliance with regulations (GDPR, Unfair Competition Act)
CRM integration is possible
Structured master and sub-campaigns
Schedules
Resubmissions
Customised message can be played automatically after each call
Routing of incoming calls from campaigns to agents depending on availability and skill
Deep integration into CRM systems possible
Call blending with inbound traffic according to priority
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