IVR
The jtel platform module IVR is a comprehensive graphical self-service solution for building your communication processes.
IVR Features
Perfect Customer Service with jtel’s IVR Platform Module
IVR at the centre of your customer service
The jtel IVR is a comprehensive, customisable modular system for creating communication processes of any size. The system supports DTMF input as standard and speech recognition and text-to-speech as an extension. Workflows can be created very easily after a short training session using the graphical callflow designer. New or modified workflows can be extensively tested using the jtel versioning procedure before going live.
Simple connection to CRM, ERP and ticketing systems
The jtel IVR can be installed both in conventional server environments and in the cloud and is compatible with any VoIP / SIP environment. With the help of flexible interfaces, the system can be connected to existing CRM, ERP or ticket systems in order to optimally enrich calls with backend information or caller data. Rapid optimisation of communication processes ensures a fast ROI.
jtel Multichannel Contact Center Software
Advantages of IVR
Complete customer interaction solution
- DTMF, management of voice files
- Speech synthesis (TTS)
- Speech recognition transcription (ASR, STT)
Fully Customisable
- Adjustments in Live Operation
- Easy-to-use Graphical Workflow Designer
- Versioning System
Integration into Business Processes
- Personalisation of Calls
- Interfaces to Backend Systems (CRM, ERP, ticket systems)
Full Integration into Backend Systems
- For Registration and Service Activation
- Automated Alarm and Notification Services
- Simple Workflow Creation
- Complete Statistics
jtel Multichannel Contact Center Software
IVR features
Can be Integrated into Any VoIP / SIP-capable TC Environment
CRM-, ERP-Integration via Standard Web-Interface
DTMF, ASR, TTS
Highly Scalable
Full IVR Functionality
Installation on Premise or in the Cloud
Web-Based Administration
Customisable Extensions and Data Integration
Graphical User Interface
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