jtel IVR module is a complete, fully customisable business IVR solution for customer service organisations. Supporting voice and video interaction, text-to-speech (TTS) and automated speech recognition, it provides a complete range of interaction options that can be customised to meet the needs of your customers and service channels.
jtel IVR can be deployed on legacy infrastructure or any VoIP or SIP network, or even in the cloud, ensuring a range of deployment options. Supporting a flexible API, it provides tight integration with existing enterprise applications and business processes to help drive better value and returns from your IVR investments.
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Give customers an experience they deserve every time. With our powerful, converged call and contact center modules your organisation can offer omnichannel communications for customer interaction. Designed with user-centricity in mind, we can help your agents and teams to deliver an enhanced customer service.