IVR at the centre of your operations

jtel IVR module is a complete, fully customisable business IVR solution for customer service organisations. Supporting voice and video interaction, text-to-speech (TTS) and automated speech recognition, it provides a complete range of interaction options that can be customised to meet the needs of your customers and service channels.

jtel IVR can be deployed on legacy infrastructure or any VoIP or SIP network, or even in the cloud, ensuring a range of deployment options. Supporting a flexible API, it provides tight integration with existing enterprise applications and business processes to help drive better value and returns from your IVR investments.

Benefits

  • Complete solution for customer interaction

    • Speech, DTMF, TTS
    • Video and WebRTC
  • Integrate with business processes for personalisation

    • API to deliver CEPB
    • Contextual awareness from CRM and enterprise tools
  • Fully customisable

    • Real-time service modification and customisation
    • Flexible GUI
  • Fully Web-based

    Full integration with back-office systems

    • Automatic registration and service activation
    • Automated alert and notification services

Features

  • Compatible with any IP or legacy infrastructure
  • ASR / TTS
  • Full IVR / IVVR functionality
  • WebRTC capabilities
  • Web-based provisioning and control
  • GUI-driven environment
  • CRM, ERP integration via Web Services API
  • Highly-scalable
  • Cloud-based deployment options
  • Customisable extensions and service personalisation

Modules for the contact center

Give customers an experience they deserve every time. With our powerful, converged call and contact center modules your organisation can offer omnichannel communications for customer interaction. Designed with user-centricity in mind, we can help your agents and teams to deliver an enhanced customer service.

Learn how to drive customer experience exellence in your industry