Ender Turing and jtel are now business partners. Performance- and Quality Management with AI Speech Analysis in the Contact Center.
Ender Turing helps medium and large companies optimize performance and quality management in their customer service. The rapidly deployed AI speech analysis can transcribe and automatically analyze calls, chats, and e-mails. Not only your customer communication in contact center but also your complete corporate communication can be analyzed and evaluated.
Effective immediately, jtel is a partner and reseller for Ender Turing in the EU with a focus on the German-speaking market. jtel offers the Ender Turing solution to all interested parties, even if they do not (yet) use a jtel solution.
jtel CEO Lewis A. Graham und Ender Turing CEO Olena Iosifova signed a partner agreement at the CCW 2023 in Berlin.
“For Ender Turing, partnerships are the main channel to work in new markets. When we decided to expand to DACH, we had been looking for a knowledgeable, reliable, and proactive partner who would get into new technology fast. Jtel is an example of a contact center and communication technologies provider, highly trusted by its customers. We immediately felt like one team.”
“We have evaluated many vendors and technologies for performance and quality management and have identified Ender Turing as one of the best technologies around. With reseller and partner status, we can help both jtel customers and companies that do not use a jtel solution to understand and optimise their customer communication processes in the best possible way, a total win-win situation.”