jtel portal Administrator-Training 04-05.05.2023
The jtel system can be administered extensively. Every jtel administrator should be able to influence the routing process. Sometimes an announcement needs to be changed quickly (perhaps via text-to-speech), or the general routing needs to be changed for a staff meeting. Whatever the individual challenges, a jtel administrator training course will prepare you for such cases.
In this training you will learn how to administer the jtel system!
Focus topics
Overview
jtel product portfolio
Basics
Call flow principle, service number, ACD group, supervisor, agent
ACD configuration settings
User administration and ACD options as well as group configuration with call recording, queue, distribution variants and rules, transaction codes, and assignment of a service number
Agent view/Supervisor view
Agent status, functions during a call, WebClient and MiniClient
Routingapplication
Basics and structure of routing applications, versioning, IVR objects, announcement management, DTMF menu, parameterisation of the service call number, working with variables, statistics markers, opening hours and public holidays
Permissions
Adaptation of security groups
Reporting
Retrieve and subscribe to reports
Troubleshooting and error analysis
Call-Log, Counter statistics
Interfaces
Overview of interfaces to third-party systems
Target group
jtel administrators from our customers
Conditions of participation
Costs: € 1,485
Prerequisite: jtel Administrator
Language: German
Date of next training
Date/Time: 04.05.2023 12:00 h - 05.05.2023 13:00 h
Location: Alte Landstraße 29, 85521 Ottobrunn bei München (conference room) in the office complex.
