jtel portal Administrator-Training 04-05.05.2023

The jtel system can be administered extensively. Every jtel administrator should be able to influence the routing process. Sometimes an announcement needs to be changed quickly (perhaps via text-to-speech), or the general routing needs to be changed for a staff meeting. Whatever the individual challenges, a jtel administrator training course will prepare you for such cases.  

In this training you will learn how to administer the jtel system! 

Focus topics


jtel product portfolio 


Call flow principle, service number, ACD group, supervisor, agent 

ACD configuration settings

User administration and ACD options as well as group configuration with call recording, queue, distribution variants and rules, transaction codes, and assignment of a service number 


Agent view/Supervisor view

Agent status, functions during a call, WebClient and MiniClient


Basics and structure of routing applications, versioning, IVR objects, announcement management, DTMF menu, parameterisation of the service call number, working with variables, statistics markers, opening hours and public holidays


Adaptation of security groups


Retrieve and subscribe to reports

Troubleshooting and error analysis 

Call-Log, Counter statistics


Overview of interfaces to third-party systems 


Target group

jtel administrators from our customers


Conditions of participation

Costs: € 1,485

Prerequisite: jtel Administrator

Language: German


Date of next training

Date/Time: 04.05.2023 12:00 h - 05.05.2023 13:00 h

Location: Alte Landstraße 29, 85521 Ottobrunn bei München (conference room) in the office complex.


Please register here