jtel with WhatsApp – extending the omni-channel experience for your customers

Did you know that we now support integration with WhatsApp? The integration enables you to easily and quickly extend your jtel contact solution to include the world’s most popular mobile messaging platform to your omni-channel experience. Get agents to your customers faster with a solution you can implement in minutes.

With two billion users, WhatsApp has earned the title of the most-used mobile messaging app globally – beating out other favourites like Facebook Messenger, WeChat, and Snapchat, according to Statista.

While you may look at WhatsApp as just a way for friends and family to keep in touch, it’s also growing in popularity as a channel for communication between businesses and customers.

It all started with the WhatsApp Business app, which launched in 2018. This version of the app catered to smaller businesses and gave them a quick and easy way to answer customer questions, solve any issues, and share information about products and services.

Now, WhatsApp can be integrated with the class-leading jtel contact center solution so that our customers can add a popular and engaging channel to their customer engagement and support capabilities.

Find out more about our WhatsApp integration here.