TE-SYSTEMS and jtel enter into a technical partnership. With interop tests for anynode and the jtel system.
The jtel system is now available as a node in the anynode SBC via the wizard.This simplifies the configuration enormously, as the most important parameters for the connection are set automatically by the wizard. The jtel system with contact centre, IVR, voice bot and much more is thus up and running in no time at all.
A typical construct with anynode and jtel arranges the customer's SIP office connections with Microsoft Teams as well as the extended routing of the jtel system. Optionally, an existing PBX can also be connected, which facilitates a smooth migration into the new world.
Calls for workstations can be routed 1:1 directly from the office to Teams. However, Teams offers limited routing and reporting capabilities. Departments that require differentiated routing and reporting use jtel to map advanced routing scenarios with the easy-to-use integrated GUI. For optimal routing decisions, the aggregated presence information from the Teams, the PBX and the contact centre agents is available to the jtel system..
With jtel Presence Aggregation, mobile sales and service staff in particular have strong advantages. According to the status in Teams, the system uses the employee's mobile connection or DECT device fully automatically, without them having to reconfigure anything. If he leaves his workplace, for example, jtel recognises this and automatically transfers the call to his mobile phone or DECT device.
For customers who purchase a jtel Cloud solution, jtel offers anynode hosting as a service directly in the data centre.
"anynode has a very high value for us. Not only do we use it ourselves, but more and more of our customers are using it," comments Lewis Graham, CEO of jtel. "What is particularly important to us is that it is a German-made product, just like our system. Customers have no concerns about using the technology - which is sometimes different for manufacturers based and developed outside the EU."
"jtel is an excellent partner in the field of contact centre and routing systems, it makes perfect sense to take this step together with jtel," says Andreas Geiger, Managing Director of TE-SYSTEMS. "Through the jtel anynode hosting offer, customers can get everything coordinated and from one source: Telephony and Teams with jtel's contact centre, bot, IVR and routing capabilities."