Customer experience and technical evolution

In many industries, the experience that customers receive is driven by technology. Of course, such technology is changing rapidly, which means that the experiences that can be delivered is also evolving. Organisations must ensure that they keep pace with such changes. As a result, when making investment decisions, managers must choose from a wide selection of solutions.

So, let’s explore some of the key options managers need to consider when seeking to deliver enhanced customer experience in today’s multichannel digital world.

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jtel completes latest sales partner training, combining deep technical know-how and experience of real-life case studies

jtel regularly schedules advanced training sessions for resellers and sales partners, so that they can more effectively promote and sell the innovative jtel call center solution. During the three-day sessions at jtel’s HQ in Munich, we help our partners obtain the expert know-how they need to provide outstanding consultancy and customer support.

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How the call centre industry can benefit from #Cloud Computing

Our participation in CallCenterWorld that took place in Berlin this March allowed us to demonstrate the advantages for call centres of moving to the cloud. By moving away from the traditional PBX-based approach to phone systems and implementing a software-only design, call centres, service providers, and other businesses can benefit immediately from a flexible, scalable, and cost efficient call system – no CAPEX required.

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The Business Benefits of Cloud-based Call Centers

There is considerable hype surrounding the cloud and each week a new forecast is released that highlights the growing trend towards adoption of and migration towards cloud services. In addition, it seems that every analyst and vendor has an opinion over the best approach.

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