Serving your customers - how can you adapt and evolve?

jtel offers consulting and services for individual redesign and optimisation for your business.

Customer service is individual but it’s definitely not static. It’s dynamic. The service you planned, designed and configured to deliver the best possible experience to your customers yesterday may not be right for today. Things change, so it’s right to challenge the way in which you do things, every so often.

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Have you seen the new release of the jtel Portal?

3.22 brings a host of new features for your contact center, enhancing agent experience and boosting omni-channel capabilities.

We’re pleased to announce the general availability of the most recent version of the jtel Portal, 3.22. This brings together a number of recent enhancements that improve user experience, embrace new digital channels and enable new integration opportunities.

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