GDPR-compliant Caller Opt-In to Recording Conversations
Call recording has become a complex task, at least in the EU. However, a Contact Centre is likely to have very valid reasons and must record calls.
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Call recording has become a complex task, at least in the EU. However, a Contact Centre is likely to have very valid reasons and must record calls.
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The jtel Acadamy training platform is born.
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jtel Braille Agent Home is an optimised version of the jtel Agent Home contact center client software. It is specifically designed to work with Braille readers, fully equipped with an optimal Braille display, an intuitive Braille keyboard and a powerful text-to-speech engine.
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Pricing versus ROI – flexibility matters when choosing a contact center. Mistakes quickly add up – easily exceeding any initial saving. Make the wrong choice and you’re stuck with it, causing a permanent drain on your business.
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Leading expert on unified communications joins our team, bringing insights, knowledge and experience to jtel