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jtel regularly schedules advanced training sessions for resellers and sales partners, so that they can more effectively promote and sell the innovative jtel call center solution. During the three-day sessions at jtel’s HQ in Munich, we help our partners obtain the expert know-how they need to provide outstanding consultancy and customer support.

Our participation in CallCenterWorld that took place in Berlin this March allowed us to demonstrate the advantages for call centres of moving to the cloud. By moving away from the traditional PBX-based approach to phone systems and implementing a software-only design, call centres, service providers, and other businesses can benefit immediately from a flexible, scalable, and cost efficient call system – no CAPEX required.

There is considerable hype surrounding the cloud and each week a new forecast is released that highlights the growing trend towards adoption of and migration towards cloud services. In addition, it seems that every analyst and vendor has an opinion over the best approach.

Voice recording has been important for many enterprises for a number of years. As more and more customer enquiries have been dealt with by telephone calls, it’s been essential to record these in order to maintain quality and provide training for new agents. Call centers depend on reliable, scalable digital recording solutions to provide a record of transactions and customer interaction.