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3.22 brings a host of new features for your contact center, enhancing agent experience and boosting omni-channel capabilities.

We’re pleased to announce the general availability of the most recent version of the jtel Portal, 3.22. This brings together a number of recent enhancements that improve user experience, embrace new digital channels and enable new integration opportunities.

All jtel products and services now available as Software-as-a-Service (SaaS) with the launch of the industry-unique jtel cloud

Extend your jtel contact center solution by integrating WhatsApp to add the world’s most popular mobile messaging platform to your omni-channel experience. Get agents to your customers faster with a solution you can implement in minutes. 

Extend jtel contact center solutions with Teams integration to benefit from enhanced collaboration opportunities and consistent status. Boost agent availability and achieve customer service excellence