Getting customer service right to support next-day delivery: how family enterprise Weinmann & Schanz takes control of the market!

WS Weinmann & Schanz GmbH is a specialist wholesaler of heating, sanitary and climate control goods. Based in Balingen, Germany, and with more than 30 years of experience, Weinmann & Schanz understands the value of service and what it takes to ensure consistent performance. It has a catalogue of more than 70,000 products and ensures that more than 98% are available, in stock and ready for next-day delivery to its more than 50,000 customers around Europe, giving them what they need, when they want it.

Continue reading

Optimised solutions for the healthcare industry

Our class-leading ACD solutions have been widely adopted and we’re confident that there is a solution for you in our portfolio. In this series of articles, we’ll explore how we have helped organisations in different industry verticals with our solutions.

Continue reading

Comprehensive portfolio and partnerships to succeed

Our portfolio spans high-performance ACD solutions, IVR, conferencing, call control and more, but we make sure that we enhance our range with complementary solutions that extend our capabilities to solve more challenges for our customers. It works both ways, too, with our solutions being used by many of our partners to offer new functionality and performance that their customers demand.

Continue reading

Celebrating 20 Years of jtel!

20 years is a long time in the technology industry, so we’re extremely excited to announce that we have reached this milestone. We’ve come a long way from our start-up beginnings and have seen consistent change during this time.

Continue reading