Omni channel online chat

Omni-channel is another buzzword, but what does it mean today, as more and more companies deliver web chat capabilities? How can you ensure that web chat sessions are fully integrated with your Contact Center?

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Focus on the carrier and service provider markets with products from signalling systems to customer web portals

The specialist for voice and service provider solutions, interactive associates, and JTEL, a provider of telephony and voice systems, have signed a comprehensive cooperation agreement today. The aim is to further accelerate the growth of JTEL, to achieve this interactive associates will assist in sales activities for JTEL products and solutions in the fixed and mobile carrier markets and service provider sector.

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Reverse-skill routing

What is reverse-skill routing? How does it help you allocate agent resources more efficiently to boost productivity and enhance service?

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New Text to Speech capabilities

jtel helps you generate new audio announcements, faster and with ease.

As another innovation, we’ve introduce support for a powerful TTS engine that allows customers to record new announcement files from text. Files are generated offline and delivered as WAV recordings, which can then be added to workflows and IVR prompts.

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Meltdown and Spectre

Towards the end of last year, two new IT security threats, “Meltdown“ and “Spectre“ emerged. In this special email bulletin, we would like to address how these may affect you, and in particular, your jtel System.

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