jtel|ACD High Performance Inbound ACD System
jtel|ACD is a sophisticated inbound ACD system for optimised, efficient call distribution in call centres, service providers and businesses.
It ensures that inbound and outbound telephony is optimised according to clearly defined rules and conditions. jtel|ACD combines traditional telephony and VoIP in a unified solution and is not dependent on legacy PBX features.
Open, extensible and web-based for simple administration
jtel|ACD offers an open and extensible architecture.
jtel|ACD supports many possibilities for integration with enterprise business processes, such as integration of data mining tools. CRM and ERP systems can be supported via standard open interfaces.
A web-based application is used for the administration of the system, for supervisor monitoring and for agent access.
The software can be used from anywhere with web access – including smartphones and tablet devices.