jtel|IVR Business IVR Solutions from jtel
jtel|IVR from jtel is a complete business IVR solution for customer interaction that helps enterprises deliver outstanding service.
Supporting voice and video interaction, text-to-speech (TTS) and automated speech recognition, it provides a complete range of interaction options that can be customised to meet the needs of your customers and service channels.
jtel|IVR can be deployed on legacy infrastructure but is also fully IP-enabled, which means you can deploy on any VoIP or SIP network, or even choose our cloud option.
Put IVR at the Center of Your Operations
To offer the best fit with business processes, jtel|IVR supports a flexible API that enables integration with enterprise applications unlocking a wide range of Communications Enhanced Business Processes to help drive better value and returns from your IVR investments. CEPBs allow greater personalisation and contextual awareness, enhancing the customer experience.
Conferencing (both reserved and reservationless) and DTMF interaction are also supported.
jtel|IVR also provides valuable reporting tools, ensuring that performance can be optimised – with customisation and configuration through powerful but intuitive web-based GUIs.