The Fair Consumer Contracts Act was passed by the Bundestag is June 2021. Put simply, it protects consumers against contracts that are agreed over the phone by mandating that written agreement is obtained.
As a result, contracts for energy supply and, most recently, for telecommunications services, must be confirmed in writing – creating potential friction for new sales and customer recruitment. Fortunately, jtel has a solution that will ensure compliance while providing a smooth experience for your agents and customers.
Our approach enables agents to request confirmation from the customer when completing contracts – generating a record as a text file that can be immediately integrated with the CRM – and sent to the customer as the legal confirmation they need.
This avoids the hassle of sending letters and helps agents increase conversion rates – providing a legally secure closure for all contracts, with the documentation you need to demonstrate compliance.