SAP is at the heart of many enterprises, providing efficient management of everything from customer contact data, support tickets, as well as processes for order management and other key workflows. SAP’s new C4C web based CRM and ERP makes integration with jtel a breeze, ensuring your call and contact center solution is completely aligned with all SAP modules and processes, enhancing your efficiency and performance.
API and widget integration brings jtel and SAP together, so that data can be exchanged, actions triggered and processes managed, seamlessly, from both environments. It enables you to deliver better, faster customer service, while making your agents’ jobs easier. Consistent records and data help you with agile service delivery.