Delight your customers with an outstanding experience every time

Our solutions, which can be delivered from the cloud, on-premise or as a hybrid deployment, help you to deliver more efficient customer service, while making the most of your agent’s talents and enhancing the customer experience.

jtel’s user-centric solutions allow you to provide the best customer experience possible. Our cloud-hosted contact center solutions enable flexible adoption and simple service activation to provide a cost-effective, low-risk and highly scalable way of launching new, high-performance services.

Deployment from the cloud

Until recently, contact centers were considered to be the preserve of larger organisations. jtel’s fully hosted Contact Center Solution makes them a viable option for organisations of all sizes. Cloud services are based on subscription / OPEX models, which means that your business can quickly adopt and launch new omnichannel services with minimal risk, while managing additional capacity, whenever required.

  • Quick and easy to deploy
  • Advanced cloud-hosted contact center capabilities
  • Omnichannel communications
  • Move to an OPEX-based model
  • Reduce annual operational costs
  • Range of deployment models – public or private cloud, or fully customised

Deployment on-premise

jtel’s Contact Center Solutions can be deployed on any legacy infrastructure and, because they are fully IP-enabled, on any VoIP or SIP network. jtel supports a flexible API that enables integration with enterprise applications to unlock a wide range of communications business processes to drive better value and return from investment, regardless of the channel.

  • Flexible deployment options
  • Tight integration with enterprise applications
  • Deploy on legacy infrastructure
  • IP-enabled
  • Drive value from existing investments
  • Tight integration with ERP and CRM

Learn how to drive customer experience exellence in your industry

Modules for the contact center

Give customers an experience they deserve every time. With our powerful, converged call and contact center modules your organisation can offer omnichannel communications for customer interaction. Designed with user-centricity in mind, we can help your agents and teams to deliver an enhanced customer service.

Integration Technology Partners

Module71 logo

The core competencies of modula71 lie in customising our solutions, client / server programming, software development, networking, Internet applications as well as language or computer dialogue development.

SMC logo

SMC IT AG Solutions is a modern software and consulting company based in Augsburg with offices in Ettlingen and Munich. We develop and support information management and process optimisation solutions that help medium and large companies to integrate their internal and external business processes and manage them efficiently.

PBX partners

  • Innovaphone

    The specialist for IP telephony and Unified Communications.

  • Panasonic Business

    Panasonic can draw on decades of experience to provide market-leading, innovative, reliable and globally recognized products.

  • NFON

    With the NFON cloud telephone system, separate phone lines and on-premise equipment are no longer needed.