Contact Center Solutions

jtel provides omnichannel contact center solutions that are optimised to meet the needs of your customers, as well as your agents.

Delight your customers with an outstanding experience every time

Our solutions, which can be delivered from the cloud, on-premise or as a hybrid deployment, help you to deliver more efficient customer service, while making the most of your agent’s talents and enhancing the customer experience.

jtel’s user-centric solutions allow you to provide the best customer experience possible. Our cloud-hosted contact center solutions enable flexible adoption and simple service activation to provide a cost-effective, low-risk and highly scalable way of launching new, high-performance services.

Deployment from the cloud

Until recently, contact centers were considered to be the preserve of larger organisations. jtel’s fully hosted Contact Center Solution makes them a viable option for organisations of all sizes. Cloud services are based on subscription / OPEX models, which means that your business can quickly adopt and launch new omnichannel services with minimal risk, while managing additional capacity, whenever required.

Quick and easy to deploy
Advanced cloud-hosted contact center capabilities
Omnichannel communications
Move to an OPEX-based model
Reduce annual operational costs
Range of deployment models – public or private cloud, or fully customised

Deployment on-premise

jtel’s Contact Center Solutions can be deployed on any legacy infrastructure and, because they are fully IP-enabled, on any VoIP or SIP network. jtel supports a flexible API that enables integration with enterprise applications to unlock a wide range of communications business processes to drive better value and return from investment, regardless of the channel.

Flexible deployment options
Tight integration with enterprise applications
Deploy on legacy infrastructure
IP-enabled
Drive value from existing investments
Tight integration with ERP and CRM

Learn how to drive customer experience exellence in your industry

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Modules for the contact center

Give customers an experience they deserve every time. With our powerful, converged call and contact center modules your organisation can offer omnichannel communications for customer interaction. Designed with user-centricity in mind, we can help your agents and teams to deliver an enhanced customer service.