Automated customer service - Around the clock
Automation and outstanding customer service are no longer mutually exclusive. Your customers expect a fast, qualified response, preferably around the clock. At the same time, they still want to decide for themselves which media channel they will use - digital or voice. With AI-based chat bots and voice bots, jtel offers the possibility to map frequently occurring business processes in an automated and thus inexpensive manner. Both channels fit seamlessly into the omnichannel platform, ensuring the positive experience of your customers is secured. After all, perfect self-service is one of the most important tools in your B2B, B2C and B2E interaction. Drive your customer service automation forward with jtel! Through tremendous advances in AI-powered processing with natural language, sophisticated dialogs and intelligent interaction between human and virtual agents.