Chat gives customers the option to multitask in real-time, allowing them to continue with whatever they are doing while chatting. At the same time, it allows call center agents to hold multiple real-time chat conversations, boosting efficiency and productivity, and reducing call volumes.
jtel Chat identifies available and relevant agents whenever a customer clicks the Chat button, routing conversation requests efficiently and quickly. It also enables multiple chats per agent. Chat is easy to create and configure, and can be integrated easily into CRM systems, enabling transcripts of conversations to be uploaded to CRM systems for a single, consolidate record of customer interaction.