There’s nothing worse for customers than sitting in a phone queue. SMS offers a proactive way to reduce call handling and satisfy more customers by offering an alternative to waiting in a queue. SMS and fax handling is fully supported, with appropriate integration to external platforms for message transmission and receipt.
jtel’s SMS & Fax capabilities allow two-way confirmation for message delivery and extend the range of communication channels to ensure full omnichannel capabilities. Messages are logged in CRM systems for tracking, essential for order management. Both SMS and fax are tightly integrated with UC systems for distribution throughout the contact center.