The Ender Turing Performance and Quality Management Platform is an innovative AI-based solution for optimizing the quality of customer communication in contact centers. All calls are transcribed into text, analyzed and instantly accessible for review.
Key insights can be discovered through the analyzed call content and used as a basis for future strategic decisions.
Give your trainers and agents a turbo boost and increase your customer satisfaction!
On average, companies can manually review 2-10% of customer communications. With Ender Turing Platform, not only your customer communication but also your complete corporate communication can be analyzed and evaluated. The AI-based platform uncovers all information contained in calls, chats and e-mails and enables automated processes in customer service which in turn improves quality. A task which is impossible to do manually on such a large scale.
Take a closer look at your communication!