Movinga

Movinga has become established as a significant force in the removals market. Through a disruptive approach, and an innovative pricing model it has shaken up a long-established sector, to create a national brand and a thriving business. Movinga’s innovations need to be backed up with outstanding customer service to help schedule customer moves, while following up new enquiries. Movinga had experienced problems with its existing contact center solution, which could not support its growth plans, and needed a solution that could integrate with its existing Salesforce CRM system.

Realising that customer experience was central to Movinga’s proposition, jtel proposed migration to its innovative contact center solution. The well-proven solution could meet the needs of up to 100 agent clients with 80 simultaneous channels (more than sufficient for the existing call volume), with elastic capacity. The solution provided rich, omnichannel capabilities, with digital media management capabilities offered by the Salesforce CRM. Movinga can now confidently invest in its business, while letting jtel take care of its customer communications needs.

"The contact center just runs. And this despite a realization phase of 14 days only.”

Arne Pluhar, Movinga

Please fill in this form to receive the case study by email

Please enter your name
Please enter your last name
Please enter your email address
Invalid Input
Invalid Input
Invalid Input
movinga

Overview

Movinga’s innovations needed to be backed by outstanding customer service. An effective, modern contact center for inbound and outbound calls was essential to its operations and to sustain growth.

Challenge

Movinga was experiencing problems with its existing contact center solution. Voice quality was highly variable, and it lacked the capacity required. It also needed to ensure close integration with existing systems.

Solution

jtel’s contact center provided an extremely stable core platform capable of handling high call volumes and serving future growth, with Salesforce CRM integration and insightful business intelligence.