For many retailers, this is by far the busiest time of the year. While many customers still enjoy the joys of Christmas shopping in stores and Christmas markets, more and more people are turning to the convenience of online shopping. There are also always special online offers.

However, in the background you need a complex network of logistics and communication to ensure that orders are recorded and inquiries can be processed smoothly. This not only requires excellent coordination on the order side, but also close cooperation with the delivery side. And in addition, customers want to be constantly informed about the ordering and delivery process.

This is a delicate time for retailers. A very large part of the business is packed into a very short and urgent time. It is therefore extremely important to do everything correctly. You must be able to receive inquiries, manage efficient communication with customers and ensure that your sales run smoothly. Experience has shown that weak points in these processes can lead to dissatisfied customers, resulting in the loss of follow-up orders.

That’s why an effective contact center is essential. You must ensure that all requests are processed across all channels and that the information customers expect is explicitly provided at the right time. We enable you to manage your communication smoothly and provide you with a high level of integration into your logistics systems.

If you’ve had a service disruption this year, then perhaps it’s time to think ahead and prepare for the big rush in 2018. We know you’re probably looking forward to the Christmas holidays right now, but if you have time, why not find out how jtel helped a leading online retailer increase operational efficiency and deliver outstanding customer satisfaction.

Read our case study of how jtel’s contact center know-how at Chal-Tec optimized the delivery process!