About jtel

We connect people. We power conversations.

For almost 30 years, jtel has been developing multichannel contact centre software to deliver excellent customer service – both cloud-based and on-premises.

Our platform combines voice, digital channels, automation and AI – to deliver compelling customer experiences, more efficient processes and measurable service outcomes.

Our journey

Built on experience. Driven by innovation.

From our beginnings in telephony to today's AI-powered solutions – we continuously evolve to meet tomorrow's challenges.

  1. 1997

    The beginning

    Founded in 1997 with a vision to improve customer communication through innovative technology.

  2. Early 2000s

    IVR & Telephony

    Advanced IVR solutions and telephony platforms set the foundation for intelligent customer interactions.

  3. 2000s

    Speech Recognition

    Pioneering speech technologies to create natural, efficient and hands-free experiences.

  4. 2010s

    Multichannel

    Unified communication across voice, email, chat, SMS and social media in a single platform.

  5. Mid 2010s

    Cloud

    Flexible cloud deployment options bring scalability, resilience and freedom of choice.

  6. Late 2010s

    AI & Automation

    AI-powered voice bots and automation improve service quality and reduce operational effort.

  7. Today

    Agent Assist & Beyond

    AI-powered agent assist, analytics and continuous innovation — shaping the future of customer experience.

  • 29+

    Years

    of experience

  • 200+

    Customers

    across Europe

  • Millions

    Interactions

    every day

  • 100+

    Integrations

    with business apps

  • 99.9%

    Availability

    you can rely on

  • Europe

    Wide

    presence

The jtel universe

Explore everything jtel has to offer.

Learn the platform, meet the community, find the docs.

01 jtel Academy Knowledge, training and enablement for teams that want to use jtel confidently. 02 jtel Training Practical training offers for administrators, supervisors and users of the jtel platform. 03 jtel User Group Exchange, product input and practical experience from the jtel user community. 04 jtel Webinars Online sessions covering features, best practices and customer-communication topics. 05 jtel WIKI Portal Technical documentation, guidance and reference knowledge for daily operation.

Our partners

A strong partner network.

jtel has an extensive partner network to deliver comprehensive solutions and optimize processes across virtually any environment.

Gold Partner

Our highest partner level — system integrators with deep jtel expertise and years of project experience.

Bechtle We are the largest German IT system house and one of the most important IT service providers in Europe. Thanks to our broad product and service portfolio, we have the perfect solution for your IT.
bechtle.com
effexx The effexx group of companies has been marketing solutions for telecommunications, IT, security technology and software technology for almost 50 years. In addition to its headquarters in Siegen, effexx has branches in Berlin, Bonn, Dortmund and Frankfurt as well as service centres in Stuttgart, Hanover, Koblenz and Münster. effexx currently employs around 250 people, including around 40 trainees.
effexx.com
Frings IT Solutions Frings IT Solutions GmbH is the IT system house of the Frings Group from Hilden. We offer IT solutions, IP communication, cloud services and support for modern business applications. Our experts plan, implement and support your entire IT infrastructure. We offer 100% of our cloud services from our own Frings data centre in Hilden.
frings-solutions.de
o-byte.com o-byte.com is an innovative IT system house specialising in modern and innovative business communication with the IP-based STARFACE telephone system. As a multiple award-winning STARFACE Excellence+ Partner and Module Creator, o-byte.com offers holistic communication solutions and combines the best of both worlds with its jtel integration.
o-byte.com
Sievers Group As a system house, the SIEVERS-GROUP has been developing holistic IT architectures for strategic corporate management for more than 30 years. Our goal is to strengthen the vitality of our customers' companies. We achieve this through a combination of IT solutions that are customised to the needs of our customers.
sievers-group.com
TeleSys As a manufacturer- and technology-independent system house in Bavaria, TeleSys advises its customers on all aspects of IT, communication technology and software. TeleSys is the point of contact for all contact centre-related topics. From consulting services, cloud and omnichannel solutions to technical implementation, they provide their customers with all the components for smooth customer service and optimal corporate communication.
telesys.de
Silver Partner

Certified partners advising, implementing and supporting jtel solutions regionally.

bb communication We are a Unify, formerly Siemens Enterprise Communications Innovaphone AG certified specialised trading company for classic and modern IP communication. Our range includes solutions and advice for nurse and nurse call systems, alarm servers, provider, carrier, IT, security and building technology.
bbcommunication.de
BFW Kom. BFW Kommunikationssysteme GmbH, based in Langenhagen in the Hanover region, has been providing innovative telecommunications and IT solutions to more than 2000 commercial customers and public authorities across the region for over 25 years. We offer purchase, rental and managed service models including maintenance options. We advise on an equal footing and create concepts that precisely fulfil our customers' requirements. Fair - sustainable - trustworthy. That is our philosophy.
bfwkom.de
Bohnen IT Bohnen IT is an owner-managed IT company from Wuppertal. Having started out as a system house over 35 years ago, we now specialise in consulting, developing and implementing complex software solutions for SMEs. We develop strategic IT concepts and thus provide sustainable support for our customers' business objectives. We enjoy the trust of over 1000 customers - many of whom have been with us for decades.
bohnen.it
C.H.T. Heinemann Standard solutions aren't enough for us. Where others see limits, we see challenges. As an ICT systems integrator with extensive project experience, we develop tailor-made system solutions. Rather than forcing your needs to fit existing products, we leverage our carefully curated portfolio to create bespoke concepts that meet your specific requirements. We support you every step of the way—from the initial idea through to ongoing operations—and ensure your systems run reliably at all times with our 24/7, year-round support.
cht-gmbh.de
comNET / haus 12 Experts get results. Whether LAN, WLAN, UCC, security, server, storage, cloud or training - comNET - haus 12 is the specialist for IP communication. comNET founded the haus12 brand in 2011. It combines knowledge and services to form a comprehensive, dense spectrum of IT.
comnet-solutions.de
Dunkelberg Systemhaus We rely completely on jtel for our CC solution! The professional, solution-orientated and individual application options, as well as the competent, honest and fast support from the jtel team, have confirmed our opinion time and again in every project.
dunkelberg.de
Green-IT GREEN IT is the first green IT systems integrator to combine economic efficiency with ecological responsibility. We specialize in sustainable, scalable solutions for the digital workplace. Operating nationwide and independently of specific manufacturers, we provide support across the fields of IT, print, communications, and document management.
greenit.systems
HOC House of Communication Gesellschaft für Kommunikationsberatung mbH (HOC GmbH) is a system house in Marburg that has been realising communication solutions for corporate customers since 1991. Our solutions consist not only of hardware and software, but also arise from the needs of our customers. We strive for perfect customer service every day - efficient, unbureaucratic and direct.
hoc.de
KALTHÖFER Unternehmen The Kalthöfer Group is a third-generation, family-run technology service provider with over 75 years of market experience. Spanning the three sectors of IT, telecommunications, and security technology, Kalthöfer offers holistic solutions—tailored to individual customer needs—for modern, secure corporate infrastructure, covering everything from the entrance door to the server room. With locations in Düsseldorf, Mönchengladbach, and Cologne and a client base of over 1,000, the family business combines long-standing expertise with innovative technologies and sustainable partnerships.
kalthoefer.de
MR Compact MR Compact has been a reliable and innovative provider of hardware, software and customised IT infrastructure services since 1991. The owner-managed company individualises, integrates and refines existing manufacturer products so that they can be optimally integrated into company processes and have a positive impact on the entire value chain.
mr-compact.de
net-brain IT Consulting net-brain IT Consulting is a system house in Berlin. We have been specialising in IT infrastructure, networks and VoIP since 1989. As a partner of innovaphone, we have been successfully involved in many VoIP projects since 2005. We also host your jTel system in our data centres!
net-brain.it
NTA Security technology, communication solutions and CAD are the three core services on which NTA's expertise is focussed. The basis for the colourful diversity within this structure is bundled know-how with decades of experience.
nta.de
PCS Your reliable partner for professional communications systems for 30 years. In the cloud and on site, we always have an innovative ICT solution at hand for you. Let's Talk! We are a leading company specializing in the planning, implementation and management of telecommunications systems, both in the cloud and on-premises. We are also experts in the integration of hybrid structures to meet your individual business requirements.
pcs-muenchen.de
phonepoint As a system house for modern communication solutions, video surveillance, intruder alarm systems and telematics solutions, phonepoint has been serving customers in the Lower Rhine, Ruhr and Münster regions for 30 years.
phonepoint.de
PiraCon Modern solutions for productive teams! Fast, secure, and future-proof communication is the key to business success. PiraCon GmbH offers tailored telecommunications solutions—ranging from infrastructure to software—that cut costs, optimize processes, and boost your productivity.
piracon.net
Secutron Secutron GmbH has been providing telephony, audio and video conferencing services for small and medium-sized companies in Saxony and the surrounding area since 1990.
secutron-dresden.de
SPIE Building Technology Automation & Traffic Professional solutions for effective communication and greater security. SPIE is your expert for all IT infrastructure issues - whether operating system, network, firewall technology or server. SPIE is also your contact for the design and installation of your security technology - from fire and intruder alarm systems to access control. Secure your full-service communication and security technology with SPIE now.
kommunikation.spie-osmo.de
TELCAT MULTICOM TELCAT MULTICOM GmbH is one of Germany’s leading information and telecommunications system integrators and a subsidiary of Salzgitter AG. TELCAT offers solutions for communication, information, and security technology. The company is also an expert in cloud, carrier, and managed services, supporting customers on their journey toward digitalization. We operate according to our guiding principles: quality, expertise, and sustainability.
telcat-voicecloud.de

Contact us

Here to help

Have questions about jtel, our solutions, or how we can support your business? Get in touch with us — we'd love to hear from you.

Email us info@jtel.de Call us +49 (89) 4614 950 0 Visit us jtel GmbH, Alte Landstraße 29, 85521 Ottobrunn, Germany

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  • Call us +49 (89) 4614 950 0
  • Email info@jtel.de
  • Office Alte Landstraße 29, 85521 Ottobrunn

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