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Contact Center Solutions

Omnichannel contact center solutions, optimised to meet the needs of your customers, as well as your agents. Our solutions help you to deliver more efficient customer service, while making the most of your agent’s talents and enhancing customer experience.

Carrier Cloud Solutions

A CAPEX-free approach to service deployment for carriers. Our solutions offer a range of flexible options for rapid service launch, reducing costs and creating new revenue streams, optimised for demanding carrier environments and backed by our rich heritage.

jtel
at a glance

Delivering outstanding customer experience, service and solutions for over 20 years to high-performing, fast-growing businesses and carriers.

1997

Munich-based jtel GmbH was founded in 1997

200+

Our solutions are deployed at over 200 sites in Europe

1M+

Our solutions handle millions of calls every day

Meet jtel at CCW 2019

Master your customer experience transformation and meet customer expectations.

ccw logo 2019

Create customer experiences that last - across the channels that your customers decide are best for them. Whether you operate your contact center on premise or in the cloud, talk to us about your customer experience strategies for 2019. Meet jtel in Hall 2, Stand B16.

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Case study: Stuttgarter

Ensuring vital connections for Stuttgarter Lebensversicherung, a leading mutual insurance society with more than 100 years of history. jtel identified a solution that would provide multi-channel communications capabilities and ensure efficient call processing.

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Case study: Stadt Viersen

Public service, citizen engagement and support for visually impaired agents in an inclusive, powerful ACD system. jtel provided a vital component to the core of the solution, coupled to Innovaphone PBX via SIP.

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Learn how to drive customer experience exellence in your industry

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