at a glance

Delivering outstanding customer experience, service and solutions for over 20 years to high-performing, fast-growing businesses and carriers.


Munich-based jtel GmbH was founded in 1997


Our solutions are deployed at over 200 sites in Europe


Our solutions handle millions of calls every day

Meet jtel at CCW 2019

Master your customer experience transformation and meet customer expectations.

ccw logo 2019

Create customer experiences that last - across the channels that your customers decide are best for them. Whether you operate your contact center on premise or in the cloud, talk to us about your customer experience strategies for 2019. Meet jtel in Hall 2, Stand B16.

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Case study: Stuttgarter

Ensuring vital connections for Stuttgarter Lebensversicherung, a leading mutual insurance society with more than 100 years of history. jtel identified a solution that would provide multi-channel communications capabilities and ensure efficient call processing.

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Case study: Stadt Viersen

Public service, citizen engagement and support for visually impaired agents in an inclusive, powerful ACD system. jtel provided a vital component to the core of the solution, coupled to Innovaphone PBX via SIP.

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Learn how to drive customer experience exellence in your industry