Cloud Contact Center
Professional cloud-based contact center solution with intelligent call distribution and a graphical routing application. GDPR-compliant.
Customer Service. Modular. Intelligent.
Creating customer moments - with the jtel Software Suite.
jtel is an all-in-one multichannel contact center solution with AI agents and process automation. Support your customers 24/7 – at every touchpoint.
- Cloud Based
- On Premise
- Secure
- AI Powered
Our platform
Everything you need. One intelligent platform.
Powerful communication.Smarter automation.Measurable results.
On-Premise Contact Center
Professional on-premise contact center solution with intelligent call distribution, a graphical routing application, and on-premise AI.
Multichannel Platform
Modular platform for inbound and outbound calls, dialer, web chat, email, SMS, and WhatsApp.
AI and Automation
Self-Service, Voice Bots, Chat Bots, Live Agent, Quality Management.
Data & System Integration
SAP, Salesforce, MS Dynamics, jira, REST-API and more.
MS-Teams & PBX-Systems
MS-Teams Integration and PBX-Connectivity via SIP Trunk.
AI Modules & Automation
Transform your customer service.
jtel is the central platform for modern, AI-powered customer service. Speech recognition, speech synthesis, various large language models, and RAG databases can be easily integrated and combined to create powerful AI applications.
The modules
- Voice Bot
- Chat Bot
- RAG Bot
- QMS
- Live Agent
ONE Platform for All AI Applications
Design and manage your entire customer service operation from a single platform. With jtel, you combine the proven capabilities of a professional contact center with modern AI applications – enabling seamless processes and a consistent customer experience.
Flexible AI Provider Integration
Bring your own key! With jtel, you stay flexible: Choose your preferred providers for speech recognition, speech synthesis, and large language models, and connect their services using your own API keys.
License Model
Voice Agent: Licensing is based on the number of concurrent calls – not on minutes! Chat Agent: The Chat Agent can handle any number of chats – with no licensing based on concurrent conversations. Live Agent: Licensing is based on the number of concurrently active agents.
Ready to Enhance
Your Customer Conversations?
Let’s create better customer moments together.