The trend in customer service is clear: automation. High minimum wages, staff shortages and employee turnover are prompting companies to look for ways to automate their processes. ChatGPT, AI, chatbots and voice bots are on everyone’s lips. But how can these technologies be turned into concrete solutions that deliver sustainable financial value?
With:
- Voice bots and chatbots
- Data and process integration
- GPT and large language models
- Transcription and automated analysis
- And much more
jtel offers highly integrated solutions that generate measurable value within your processes. Affordable. Without hype. No smoke and mirrors. And without the need to wave a magic wand.
jtel now offers routing objects that combine speech recognition, speech synthesis and artificial intelligence. These are based on the graphical call flow editor, the “IVR GUI”.
Even simple processes, such as automatic pre-qualification or the collection of specific customer data, can have an enormous impact. More complex processes, such as a complaints hotline or a holiday service in the publishing industry, are also ideal use cases. A voice bot can achieve its ROI after only a few months of operation.
The process begins with a customer meeting in which the most urgent requirements are analysed. Concrete solutions can then be developed very quickly.
Talk to us! Visit us at Call Center World 2024 in Berlin from 27 to 29 February 2024, Hall 4, Stand 4B2, and find out how! We will be happy to support you during these exciting times and look forward to meeting you.