Starting on February 24, 2026, the time has come again: CCW in Berlin will open its doors for three days. jtel will offer a concrete outlook on the future of customer service. This year's CCW is centered on the relationship between people and machines.
How do we strike the right balance between automation and a pleasant, acceptable customer experience? Judge for yourself! Together with our partners onsoft Technologies, peoplefone, Green-IT and NEXT NOZ, we will present solutions this year that play a decisive and individual role in answering this question.
Everyone is talking about AI and automation. But how far should we go? The integrated approach of the jtel solution is underlined by our joint appearance with our partners. You could almost call it one-stop shopping.
What's new? jtel will present the new user interface of Portal 4.0 and provide interesting insights into the world of automation. Whether the focus is on partially or fully automated service processes, or on supporting agents during customer conversations, the results are not only noticeable but also measurable. Come and be inspired and convinced: visit us in Hall 4, Stand B2.
The best option is to contact our sales team in advance to arrange an appointment. Arrange an appointment: https://www.jtel.de/de/contact