jtel Build The Bot Days 2025

Building AI bots for customer service: At jtel Build The Bot Days on November 26–27, 2025, in Ottobrunn, five customers will turn their ideas into practical solutions. With support from the jtel development team, they will create chat and voice bots to reduce everyday service workloads.

Published June 23, 20251 min read

jtel customers build their own bots!

Artificial intelligence and automation are key themes for the future of customer service. jtel customers have access to an excellent platform for easily and cost-effectively integrating chatbots, voicebots, and LiveAgents - bringing the next level of contct-center operations within easy reach.

As part of the jtel User Group, five jtel customers will gather at jtel’s headquarters in Ottobrunn on November 26 and 27, 2025, for a hackathon. The requirement: each organization must devise its own concept for a bot designed to ease the daily workload in customer service. These bot concepts will be brought to life with the support of the jtel development team. An expert jury will award prizes to the best bots before the teams get the green light to deploy their self-created chatbot or voice bot solutions within their own companies.