Academy & Community
Knowledge that connects.
Training, user group, webinars and documentation — everything customers and partners need to run jtel confidently and productively.
01 — jtel Academy
The central offering for customers & partners.
The jtel Academy is jtel's central training and community offering. It enables members to exchange knowledge and learn from each other, and provides solutions and support — directly from the jtel team and from the community.
User group events
On-site meetings at customer locations or at our Munich headquarters: customer presentations on use cases, routing specifics, and database integrations — plus Q&A sessions with the jtel team.
Technical short webinars
Regular webinars via Zoom, with no travel required. Participants receive access to recordings of previous webinars and an event calendar.
jtel learning platform
Courses, recordings and learning materials live on our Moodle-based learning platform.
After you sign up, our sales team processes your registration and provides your access.
02 — Training
Training for partners & customers.
jtel regularly offers training courses at its training center in Ottobrunn near Munich, on-site at customer locations, or remotely. Because high customer and employee satisfaction requires an individual service strategy and teams that know how to use the platform effectively.
Our training philosophy
- Clear, measurable and achievable learning objectives
- Training content structured according to the jtel Portal application
- Interactive participation through group work and practical exercises
- Realistic scenarios, practical examples and case studies
Every training course starts with clear learning objectives. In a Basic training course, participants learn the fundamentals and the interaction of the individual jtel components. Advanced training courses build on this knowledge and focus on the different media channels — from e-mail, chat and bots through to the RESTful API.Our trainers combine technical expertise with experience from numerous real-world use cases and can respond to individual requirements and more complex questions.
Partners — foundations
- Basic partner training
- Bot partner training
Partners — advanced
- Advanced partner training
- REST API training
Customers
- Customer administrator training
- Agent training
- Supervisor training
- Technical short webinars (user group)
Customer-specific training follows a jtel system setup — usually on site at your company. For individual training, please contact our sales team.
Request training03 — User Group
Join the jtel User Group.
The jtel User Group is a closed community where jtel customers and partners exchange best practices with the jtel team — and with each other.
What the user group delivers
- Knowledge exchange between members
- Solutions and support
- Answers to specific user questions
- Networking between customers, partners and jtel
- Direct influence on product development
User group events
Typically hosted on site at customer locations or at the jtel headquarters in Munich — with talks by customers from a wide range of industries about their use cases and installations.
Webinars & recordings
Join remotely via Zoom: jtel runs regular technical short webinars. Members get access to the jtel Academy learning platform, including video recordings.
Our sales team processes your registration and provides your access to the jtel User Group.
04 — Webinars
A lot of knowledge in 30 minutes.
Our webinars typically last around 30 minutes and provide key information in a compact format — live, interactive, and with no travel required.
≈ 30 minutes per session
Efficiency
Key aspects of the software are explained quickly and clearly.
Focused content
Targeted coverage of specific functions and practical use cases.
Time saving
Compact sessions instead of time-consuming training appointments.
Interactivity
Live demos, chat questions, and polls enable real interaction.
Flexibility
Easy to integrate into the working day — all webinars are recorded and made available in the jtel Academy.
05 — WIKI Portal
Documentation, openly available.
The jtel WIKI is our publicly accessible information portal: technical documentation, how-tos and reference knowledge for day-to-day operations — freely available at wiki.jtel.de, no login required.
Contact
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