Platform
ACD
Intelligent call distribution for efficient and balanced handling of incoming contacts.
- Channel
- Inbound Voice
- Routing
- Skill- & rule-based routing
- Use case
- Customer hotlines & service
Key benefits
Central omnichannel control
Manage inbound and outbound contacts across channels.
Route contacts to suitable agents using skills and rules.
Flexible integration and access
Connect CRM, ERP, and ticketing systems through open APIs.
Work in the browser from desktop, tablet, or smartphone.
Measurable service optimization
Actively manage waiting times and workloads.
Use statistics and live status for informed decisions.
Features
- Flexible skills, rules, and routing logic
- Complete statistics, reports, and live status
- Unlimited agents and groups
- Active queue management
- Multi-tenancy
- IP and TDM connectivity
- Cloud or on-premise deployment