AI & Automation
Chatbot
Automated responses. Around the clock.
- Technology
- Conversational AI
- Processing
- Automated Dialogues & Routing
- Use Case
- Customer Service, Support & Lead Qualification
Key benefits
Predictable Costs
Flat-rate licensing with no per-chat or per-interaction charges.
Handle unlimited chats without increasing costs per interaction.
24/7 Customer Service
Provide automated customer service around the clock, independent of opening hours and time zones.
Answer customer requests directly or route them to the appropriate team.
Optimized Service Processes
Automatically qualify, prioritize, and route requests through the jtel Routing Engine.
Connect backend systems and automate recurring workflows.
Features
- Chatbot as an integrated communication channel
- Available standalone or integrated into the jtel Suite
- Automated customer service around the clock
- Unlimited concurrent chats without usage-based licensing
- Individual bots for different target groups and business units
- Multilingual conversations and support for different time zones
- Integration with the jtel Routing Engine
- Backend integration via RESTful APIs and other interfaces
- Automatic storage of chat transcripts in backend systems