Platform E-Mail
Treat emails as a full-fledged channel, automatically routed, prioritized, and handled in the same agent dashboard as all other contacts.
- Channel
- Digital Communication
- Processing
- Intelligent Distribution & Handling
- Use Case
- Customer Service & Communication
Key benefits
Higher Customer Satisfaction
Email as a key non-voice channel for customer service.
Reduce errors through standardized text templates.
Optimized Service Processes
Content-based routing to the most suitable destinations.
CRM integration for automatic documentation via REST APIs.
Higher Employee Satisfaction
Fast and convenient responses using text templates in the jtel Client.
Full routing capabilities with forwarding to colleagues or groups.
Features
- Email as an integrated communication channel
- Content-based routing using keywords
- Integration with the jtel Routing Engine
- Secure connectivity via IMAPS with TLS
- Unlimited number of mailboxes
- No complex mailbox configuration in local email clients
- Monitoring and control by supervisors