Platform

IVR

From simple pre-qualification to full self-service with bots and Ai, you can build custom voice dialogues without programming using our graphical call flow editor to tailor your structure.

Interaction
Voice Self-Service
Dialog Control
Flexible Dialog & Menu Flows
Use Case
Self-Service & Pre-Qualification

Key benefits

Complete Customer Interaction Solution

Easy-to-use graphical workflow designer.

Versioning system allows changes to be made easily during live operation.

Full Integration with Backend Systems

Standard modules for integrating Jira, Salesforce, SAP, and more.

Connect additional CRM, ERP, and ticketing systems via REST APIs or databases.

Modern Technologies

Integration with Azure, ElevenLabs, and additional ASR and TTS services.

DTMF control and management of voice prompts.

Features

  • Standalone operation as an IVR or voice bot
  • On-premise or cloud deployment
  • Integration with any VoIP/SIP-enabled telephony environment
  • Web-based administration with drag-and-drop no-code development
  • CRM and ERP integration via standard objects
  • REST API for connecting additional systems
  • Detailed statistics and real-time reporting

Get in touch

Let's talk about your contact center

Our team replies within one business day. No bots — a real specialist.

  • Call us +49 (89) 4614 950 0
  • Email info@jtel.de
  • Office Alte Landstraße 29, 85521 Ottobrunn

Replies within 1 business day