Integrations
Jira & Confluence
Turn customer interactions into trackable issues automatically.
- Integration
- Jira & Confluence
- Processing
- Ticket Routing & Automation
- Use Case
- Service Desk & Support Processes
Key benefits
Higher Customer Satisfaction
Serve customers faster by providing relevant tickets directly with each interaction.
Enable targeted handling by automatically opening the appropriate ticket or ticket list.
Higher Employee Satisfaction
Avoid time-consuming ticket searches by automatically providing relevant Jira data.
Handle requests faster and more effectively with direct access to ticket information.
Optimized Service Processes
Route Jira tickets as media events through the jtel Routing Engine.
Automatically create, update, and link tickets to customer interactions.
Features
- Jira integration in the graphical jtel Callflow Designer
- Intelligent routing of Jira tickets
- Automatic display of relevant tickets for incoming interactions
- Create and update Jira tickets from customer interactions
- Real-time access to relevant Jira issues
- Capture customer requests directly as Jira issues
- Integration of Jira data and Confluence content
- Combined monitoring and reporting with other communication channels