AI & Automation
LiveAgent
Seamless handoff from bot to human — with full context.
- Technology
- AI Agent Assist
- Processing
- Real-Time Analysis & Assistance
- Use Case
- Live Customer Conversations & Agent Support
Key benefits
Real-Time Assistance
Support agents during conversations with relevant hints, information, and recommended actions.
Automatically identify important information and provide it directly during the interaction.
Higher Employee Satisfaction
Reduce time spent on searches, documentation, and repetitive tasks.
Give agents more time for personal and empathetic customer interaction.
Optimized Service Processes
Retrieve customer data and information from backend systems in real time.
Automatically create conversation summaries and transfer them to CRM systems.
Features
- Live transcription of customer conversations
- AI-powered hints and recommended actions in real time
- Display of relevant customer and case data during the conversation
- Flexible AI pipeline for multiple assistance systems
- Automatic detection of important information and entities
- Automatic conversation summaries
- Transfer of conversation summaries to CRM and backend systems
- Support for agents and supervisors during live conversations