Integrations
MS-Teams
Routing, presence, and collaboration within Microsoft Teams integrated with the jtel platform.
- Integration
- Microsoft Teams & Contact Center
- Connectivity
- SIP, SBC & Graph API
- Use Case
- Unified Communications & Hybrid Operation
Key benefits
Higher Employee Satisfaction
Use Microsoft Teams for both office telephony and contact center calls.
Agents stay in their familiar Teams environment with the integrated jtel Client.
Optimized Service Processes
Aggregate presence and status information from Microsoft Teams in the jtel ACD.
Combine powerful ACD routing and reporting with Microsoft Teams.
Flexible Infrastructure
Operate Microsoft Teams and traditional PBX systems in parallel within hybrid environments.
Migrate to or from Microsoft Teams at your own pace.
Features
- jtel ACD Client integrated directly into Microsoft Teams
- Microsoft Teams as a voice client for the contact center
- SIP-based connectivity via SBC
- Presence and status integration via Microsoft Graph API
- Aggregation of Teams and PBX status information
- Hybrid operation with Microsoft Teams and traditional PBX systems
- Advanced ACD routing and reporting capabilities
- Flexible migration to and from Microsoft Teams