ACD Learn more
ACD
Intelligent call distribution for efficient and balanced handling of incoming contacts.
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jtel / Platform Modules
Every channelone system
From classic telephony to digital channels to voice automation — combined modularly.
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Dialer
The jtel Outbound Dialer automates the process for outbound marketing and sales campaigns in compliance with GDPR regulations.
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Treat emails as a full-fledged channel, automatically routed, prioritized, and handled in the same agent dashboard as all other contacts.
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IVR
From simple pre-qualification to full self-service with bots and Ai, you can build custom voice dialogues without programming using our graphical call flow editor to tailor your structure.
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SMS
Send and receive text messages for appointment reminders, status updates, and two-way service automatically from within your call flows.
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ASR & TTS
Generate announcements from text in real time — for dynamic content like wait times, order status or personalised greetings, with no studio recordings.
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Web Chat
Engage with visitors directly on your website. Web Chat can be combined with AI bots and, when necessary, transfers the conversation to an agent with the full context from the chat.
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Integrate Whatsapp as a full-fledged service channel with templates, media, and automated workflows routed through the same ACD as your calls.
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Overview
The jtel system is modular. Define your own customer service strategy and select the modules you need – across multiple media channels.
jtel Multichannel Platform Modules
The solution for multichannel contact centres
Outstanding service strategies for your industry
jtel modules on-premise and in the cloud
jtel is deployment-neutral. Prefer to operate your business-critical systems yourself? Choose the on-premise option. Whatever voice infrastructure you use and wherever it is hosted, we provide the connection. Prefer software as a service? Choose the jtel cloud and let us and our system partners manage operations for you.
jtel modules tailored to your needs
Alongside the Inbound Voice module with the renowned jtel routing application and the Outbound Dialer, we also offer ways to integrate your digital channels. Give your customers and prospects access through chat, WhatsApp and other channels!
jtel data integration
Use the information already available in your systems to optimise routing and improve customer satisfaction! jtel connects to your CRM, ticketing or ERP system, helping you optimise your service processes.
Build your contact center from modules.
Tell us what you need — we'll show you the right combination live.
Need help choosing the right integration?
Our team can help you build the right setup for your business.