Integrations
PBX Integration
Connect almost any phone system via SIP — PBX-neutral.
- Integration
- PBX & Contact Center
- Connectivity
- SIP, SBC & Status Signaling
- Use Case
- Existing & Hybrid Telephony Infrastructures
Key benefits
Investment Protection
Continue using existing PBX systems and voice infrastructure.
Operate the contact center independently of individual PBX vendors and technologies.
Optimized Service Processes
Use employee status information for better routing decisions.
Create virtual groups across locations and different PBX systems.
Flexible Infrastructure
Connect traditional PBX systems, cloud PBXs, SBCs, and mixed telephony environments.
Modernize existing telephony step by step or migrate to Microsoft Teams.
Features
- PBX-neutral integration with virtually all common telephony systems
- RTP and voice connectivity via SIP trunks
- SBC connectivity for flexible voice integration
- Status integration via CSTA, SOAP, TAPI, JTAPI, and other interfaces
- Support for multiple different PBX systems simultaneously
- Integration of on-premise and cloud PBX systems
- UCC integration, for example with Estos or C4B
- Support for home office, softphones, mobile phones, and WebRTC