Integrations
RESTful API
Build custom integrations and automate workflows.
- Integration
- RESTful APIs
- Connectivity
- CRM, ERP & Backend Systems
- Use Case
- Data Integration & Automation
Key benefits
Higher Customer Satisfaction
Use customer data for faster and more targeted routing decisions.
Provide customer requests and relevant information directly with each interaction.
Higher Employee Satisfaction
Avoid time-consuming data searches by automatically providing relevant information.
Reduce repetitive manual tasks and shorten processing times.
Optimized Service Processes
Control routing based on business processes and existing backend data.
Automate data exchange between jtel and leading CRM, ERP, and business systems.
Features
- RESTful APIs for customer-specific integrations
- Connect multiple backend systems simultaneously
- Integration with CRM, ERP, and business applications
- Business-case routing based on existing data
- Last-agent routing across different communication channels
- VIP routing based on customer data
- API requests integrated into the graphical Callflow Designer
- Automated data exchange between jtel and backend systems