SMS

Send and receive text messages for appointment reminders, status updates, and two-way service automatically from within your call flows.

Channel: SMS Communication
Processing: Two-Way Communication & Routing
Use Case: Customer Service & Notifications

Key benefits

Higher Customer Satisfaction

SMS as an additional, established communication channel for customer service.

Direct two-way communication including links and customer replies.

Higher Employee Satisfaction

Handle incoming and outgoing SMS directly in the jtel Client.

Respond quickly and conveniently using text templates.

Optimized Service Processes

Intelligently route SMS messages to agents using the jtel Routing Engine.

Automatically document SMS conversations in the CRM via REST APIs.

Features

SMS as an integrated communication channel
Two-way communication for incoming and outgoing SMS
Integration with the jtel Routing Engine
Text templates for fast and consistent responses
Send links and transaction confirmations via SMS
Automatic storage of SMS conversations in the CRM via REST APIs
Supervisor monitoring of incoming and outgoing SMS

Products at a glance