AI & Automation
Voicebot
Natural conversations. Smart resolutions.
- Technology
- Conversational Voice AI
- Processing
- Natural Dialogues & Automation
- Use Case
- Customer Service & Business Processes
Key benefits
Predictable Costs
Flat-rate licensing based on concurrent conversations – no per-minute or per-call charges.
Scale usage without increasing costs per interaction.
Higher Customer Satisfaction
Enable natural voice conversations without traditional menu structures.
Eliminate waiting times and operate multiple voicebots in parallel.
Optimized Business Processes
Integrate CRM, ERP, and other backend systems directly into conversations.
Automatically execute actions and processes and write results back to backend systems.
Features
- Voicebot as an integrated communication channel
- Available standalone or integrated into the jtel Suite
- Automated customer service around the clock
- Natural voice conversations using ASR, TTS, and AI
- Backend integration via REST and other APIs
- Routing objects integrated into the graphical Callflow Designer
- Integration with the jtel Routing Engine
- Automatic storage of voicebot transcripts in backend systems
- Consolidated monitoring and reporting with other communication channels