Platform
Web Chat
Engage with visitors directly on your website. Web Chat can be combined with AI bots and, when necessary, transfers the conversation to an agent with the full context from the chat.
- Channel
- Web Chat
- Processing
- Real-Time Communication & Routing
- Use Case
- Customer Service & Consultation
Key benefits
Higher Customer Satisfaction
Direct real-time communication through your website.
Easy access from any web-enabled device.
Higher Employee Satisfaction
Agents can handle multiple chats simultaneously.
Fast and consistent responses using predefined text templates.
Optimized Service Processes
Skill-based routing to the best-matched agents.
Automatically store chat transcripts in CRM and backend systems.
Features
- Web Chat as an integrated communication channel
- Real-time customer communication
- Multiple concurrent chats per agent
- Skill-based routing through the jtel Routing Engine
- Backend integration via REST and other APIs
- Automatic storage of chat transcripts in CRM and backend systems
- Consolidated monitoring and reporting across all communication channels