Success stories
All success stories
Results from real customer projects – clear, measurable and ordered by date.
9 success stories found
IT Services / Sustainability September 2, 2026
GREEN IT
Success Story: GREEN IT
GREEN IT is committed to delivering outstanding customer service. This means connecting customers as quickly as possible to the people they want to speak to.
Publishing / Media August 18, 2026
Styria Marketing Services
Automated customer communication at Styria Marketing Services – with jtel voice bots
With the KLARA and PRIMA voice bots, Styria Marketing Services automates recurring customer requests concerning delivery and vacation services, around the clock and fully integrated into its existing systems.
Energy Supply July 18, 2026
Stadtwerke Lünen
Success Story: Stadtwerke Lünen
To maintain its high standards and deliver the quality customers expected, Stadtwerke Lünen needed to update its existing call center solution.
Leisure / Caravanning June 20, 2026
Truma
Success Story: Truma
Truma places great importance on customer service. There is no external call center provider handling calls first; all calls are answered by Truma employees. The customer service and sales teams mainly deal with external customers, making a professional contact center solution essential.
E-Commerce Chal-Tec
Success Story: Chal-Tec
Chal-Tec needed a solution that could easily connect to its existing infrastructure and provide intelligent routing capabilities across a wide range of channels, both now and in the future.
Insurance Die Stuttgarter
Success Story: Die Stuttgarter
Die Stuttgarter Lebensversicherung a.G. is one of the leading insurance companies and is proud of a tradition spanning more than 100 years. Personal, exclusive customer relationships are considered particularly important. Over time, Die Stuttgarter built its own open-source-based voice infrastructure. Strong seasonal fluctuations in call volumes and increased requirements for availability prompted the search for an innovative solution. Die Stuttgarter needed a new platform to improve service quality, together with modern, meaningful statistics and management functions.
Tourism SKR Reisen
Success Story: SKR Reisen
SKR Reisen wanted to make better use of its employees' existing skills so it could advise customers more effectively.
Energy Supply Stadtwerke Pforzheim
Success Story: Stadtwerke Pforzheim
SWP wanted to optimize customer service while continuing to use its existing infrastructure.
Energy Supply Stadtwerke Ratingen
Success Story: Stadtwerke Ratingen
Delivering a high level of service places equally high demands on the call center, customer service and the technology they use. The previous telephone system was increasingly reaching its limits.
No success stories match this search.