Solutions for your industry
Create great customer moments in your industry, too. jtel contact centers are used across a wide range of sectors. Benefit from the best practices of service champions and turn your organization into a beacon of customer satisfaction.
Energy suppliers and municipal utilities use jtel to enable seamless customer dialogue across many channels. Their processes repeatedly present complex challenges, from major outage announcements to simple inquiries and meter readings that burden hotlines. jtel automates these workflows or prepares them so teams can keep the situation under control with just a few clicks.
Contact center service providers rely on jtel as their workhorse. Onboarding new customers is straightforward and fast, while new projects can be created in just a few clicks. Following the motto “Bill it or kill it,” flexible jtel reporting provides a solid basis for billing. This makes business process outsourcing a successful model across inbound voice, outbound, and digital channels.
Publishers operate between traditional print media and digital offerings, but readers’ need for reliable customer service remains unchanged. Forward-looking publishers use jtel voice bot and chat bot solutions to provide personal service around the clock, making complaints, subscription changes, and holiday services effortless.
15 success stories found
Media & Institutions Styria Marketing Services
Automated customer communication at Styria Marketing Services – with jtel voice bots. With the KLARA and PRIMA voice bots, Styria Marketing Services automates recurring customer requests concerning delivery and vacation services, around the clock and fully integrated into its existing systems.
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Tourism & Leisure Truma
Truma places great importance on customer service. There is no external call center provider handling calls first; all calls are answered by Truma employees. The customer service and sales teams mainly deal with external customers, making a professional contact center solution essential.
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Tourism & Leisure Saint Peter-Ording Tourist Office
Promoting innovation in the service industry
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Energy & Utilities Stadtwerke Lünen
To maintain its high standards and deliver the quality customers expected, Stadtwerke Lünen needed to update its existing call center solution.
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IT & Services GREEN IT
GREEN IT is committed to delivering outstanding customer service. This means connecting customers as quickly as possible to the people they want to speak to.
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Media & Institutions Die Stuttgarter
Die Stuttgarter Lebensversicherung a.G. is one of the leading insurance companies and is proud of a tradition spanning more than 100 years. Personal, exclusive customer relationships are considered particularly important. Over time, Die Stuttgarter built its own open-source-based voice infrastructure. Strong seasonal fluctuations in call volumes and increased requirements for availability prompted the search for an innovative solution. Die Stuttgarter needed a new platform to improve service quality, together with modern, meaningful statistics and management functions.
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Retail & Logistics Weinmann Schanz
Improved customer service and next-day delivery: how the medium-sized family business is conquering the market
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Industry & Manufacturing Wera
Ensuring excellent customer service with optimised internal sales workflows
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Energy & Utilities Stadtwerke Ratingen
Delivering a high level of service places equally high demands on the call center, customer service and the technology they use. The previous telephone system was increasingly reaching its limits.
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IT & Services WR-Gruppe
Promoting innovation in the service industry
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Retail & Logistics Dürkopp Fördertechnik
Introduction of a New System for Customer Support and Process Optimisation
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Energy & Utilities Stadtwerke Pforzheim
SWP wanted to optimize customer service while continuing to use its existing infrastructure.
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Industry & Manufacturing Dorner Electronic
Efficient Call Centre Solution for the Construction Industry
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Tourism & Leisure SKR Reisen
SKR Reisen wanted to make better use of its employees' existing skills so it could advise customers more effectively.
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Media & Institutions Stadt Viersen
Citizen service: powerful ACD system with workstation for visually impaired employees
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