Success Story: Dorner Electronic

Efficient Call Centre Solution for the Construction Industry

Building trade

Success Story: Efficient call centre solution for the construction industry.

Efficient Call Centre Solution for the Construction Industry

Excellent Service Strategies for the Building Materials Industry

Overview

With a diverse portfolio of solutions and services and a broad customer base, Dorner was looking for a solution to optimise customer support. A wide range of enquiries should reach the right contact person quickly.

Challenge

Customers with tight schedules and complex projects expect an immediate response to their enquiries.

Solution

jtel call centre with customised software developed by Dorner for individual requirements.

jtel’s Industry Solution for Dorner Electronic

Dorner Electronic GmbH develops innovative, reliable and user-friendly hardware and software solutions for the building materials industry. In addition, Dorner offers its customers a range of services such as project management, on-site support, maintenance and support of the systems offered. With this wide-ranging portfolio of solutions and a broad customer base, it is important that Dorner has excellent support capabilities. Enquiries need to be delivered to the right person, in the right department, quickly and efficiently.

What jtel has achieved. The solution consists of a combination of jtel’s call centre software and customer-specific software developed by Dorner’s own software experts. It ensures the optimisation of inbound and outbound telephony through clearly defined rules and conditions, with the result that callers reach the best contact person at all times. By expanding its own helpdesk in this way, Dorner has been able to significantly increase customer satisfaction.

We now have an ideal combination of two worlds: We link the individual possibilities of our ACD platform with our own software – ideal for our special needs. – Dorner Electronic