Cloud
jtel Cloud SaaS
No infrastructure headaches — we take care of the management.
- 99.9% uptime
- Hosted in Germany - GDPR-compliant
- Fully managed – including updates and operations
The jtel product
One platform.
Three building blocks.
Multichannel communication, open integrations and AI automation — centrally controlled on one platform. Combine exactly what your contact center needs.
Every channel, one system
From classic telephony to digital channels to voice automation — combined modularly.
jtel is deployment-neutral: run the modules on-premise or use the jtel cloud as software-as-a-service. Beyond inbound voice with the legendary jtel routing application and the outbound dialer, you can add digital channels like chat and WhatsApp — and because jtel connects to your CRM, ticketing and ERP systems, it uses the data you already hold to route smarter and raise customer satisfaction.
Platform Modules
Routing
ACD
The heart of the platform: the ACD distributes calls and digital contacts by rules and by skills — based on priority, availability and business logic.
01Skill- and priority-based routing
02Queue and overflow control
03Cross-channel distribution
04Real-time monitoring and reporting
Software Deployment
Cloud SaaS or on-premise. The choice is yours.
jtel offers its contact center solutions as Software-as-a-Service from the cloud or as an on-premise installation — you decide!
On-Premise
jtel On-Premise
A dedicated, isolated, secure platform tailored to your needs.
- Full feature set in your own data centre
- Full control over data and infrastructure
- Integration with existing IT and security frameworks
Build your contact center from modules.
Tell us what you need — we'll show you the right combination live.
Need help choosing the right integration?
Our team can help you build the right setup for your business.