Insights
Insights
The ten latest updates from jtel — blogs, news and success stories, brought together automatically by recency.
Blog Blog
Cloud, on-premises or hybrid? The right contact center software for your business
September 14, 2026 · 4 min read
Cloud, on-premises and hybrid deployments each have different strengths. The right choice depends on IT strategy, data protection, integration and growth.
Learn more
Success story Styria Marketing Services
Automated customer communication at Styria Marketing Services – with jtel voice bots
August 18, 2026
Automated customer communication at Styria Marketing Services – with jtel voice bots. With the KLARA and PRIMA voice bots, Styria Marketing Services automates recurring customer requests concerning delivery and vacation services, around the clock and fully integrated into its existing systems.
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Blog Blog
Voice bot or chatbot: which AI solution is right for your customer service?
July 30, 2026 · 5 min read
Voice bots and chatbots automate customer service across different channels. The deciding factors are the use case, customer needs and integration with existing systems.
Learn more
Success story Truma
Success Story: Truma
June 20, 2026
Truma places great importance on customer service. There is no external call center provider handling calls first; all calls are answered by Truma employees. The customer service and sales teams mainly deal with external customers, making a professional contact center solution essential.
Learn more
Blog Events
jtel Build The Bot Days 2026
May 12, 2026 · 2 min read
jtel is launching its third Build The Bot Days hackathon, where five customers will turn practical service ideas into working chat and voice bots.
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Blog Blog
The Future of Customer Service Up Close – jtel at CCW 2026
January 28, 2026 · 2 min read
At CCW 2026, jtel and its partners will show how automation, AI and human customer service can work together effectively.
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Blog Events
"The device does what it’s supposed to!" jtel Build The Bot Days 2025 – Second edition of the popular hackathon as part of the jtel User Group.
December 4, 2025 · 6 min read
Five teams, two days, and AI bots ready for deployment: At jtel Build The Bot Days 2025 in Ottobrunn, participants developed practical chat and voice bot solutions for customer service. Discover how the teams automated service processes, integrated existing systems, and helped Landwirtschaftsverlag take first place.
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Blog Events
The Jury – jtel Build The Bot Days 2025
November 26, 2025 · 4 min read
Three distinguished experts assess the bots using clear criteria – from meeting the requirements to the business case.
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Success story Saint Peter-Ording Tourist Office
Success Story: Saint Peter-Ording Tourist Office and jtel
October 29, 2025
Promoting innovation in the service industry
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Blog Events
jtel Build The Bot Days 2025
June 23, 2025 · 1 min read
Building AI bots for customer service: At jtel Build The Bot Days on November 26–27, 2025, in Ottobrunn, five customers will turn their ideas into practical solutions. With support from the jtel development team, they will create chat and voice bots to reduce everyday service workloads.
Learn moreBlogs
Latest blogs
Cloud, on-premises or hybrid? The right contact center software for your business
Cloud, on-premises and hybrid deployments each have different strengths. The right choice depends on IT strategy, data protection, integration and growth.
September 14, 2026 · 4 min read
Voice bot or chatbot: which AI solution is right for your customer service?
Voice bots and chatbots automate customer service across different channels. The deciding factors are the use case, customer needs and integration with existing systems.
July 30, 2026 · 5 min read
jtel Build The Bot Days 2026
jtel is launching its third Build The Bot Days hackathon, where five customers will turn practical service ideas into working chat and voice bots.
May 12, 2026 · 2 min read
The Future of Customer Service Up Close – jtel at CCW 2026
At CCW 2026, jtel and its partners will show how automation, AI and human customer service can work together effectively.
January 28, 2026 · 2 min read
"The device does what it’s supposed to!" jtel Build The Bot Days 2025 – Second edition of the popular hackathon as part of the jtel User Group.
Five teams, two days, and AI bots ready for deployment: At jtel Build The Bot Days 2025 in Ottobrunn, participants developed practical chat and voice bot solutions for customer service. Discover how the teams automated service processes, integrated existing systems, and helped Landwirtschaftsverlag take first place.
December 4, 2025 · 6 min read
Success stories
Real customer service. Real business impact.
Discover how organizations across industries use jtel to improve customer communication, increase efficiency and drive results.
Automated customer communication at Styria Marketing Services – with jtel voice bots
Automated customer communication at Styria Marketing Services – with jtel voice bots. With the KLARA and PRIMA voice bots, Styria Marketing Services automates recurring customer requests concerning delivery and vacation services, around the clock and fully integrated into its existing systems.
Learn more Success Story: Truma
Truma places great importance on customer service. There is no external call center provider handling calls first; all calls are answered by Truma employees. The customer service and sales teams mainly deal with external customers, making a professional contact center solution essential.
Learn more Success Story: Saint Peter-Ording Tourist Office and jtel
Promoting innovation in the service industry
Learn more
Stadtwerke Lünen Energy & Utilities 
GREEN IT IT & Services 
Die Stuttgarter Media & Institutions 
Weinmann Schanz Retail & Logistics 
Wera Industry & Manufacturing 
Stadtwerke Ratingen Energy & Utilities 
WR-Gruppe IT & Services 
Dürkopp Fördertechnik Retail & Logistics 
Stadtwerke Pforzheim Energy & Utilities 
Dorner Electronic Industry & Manufacturing 
SKR Reisen Tourism & Leisure 
Stadt Viersen Media & Institutions