Insights
Insights
The ten latest updates from jtel — blogs, news and success stories, brought together automatically by recency.
Blog Blog
Cloud, on-premises or hybrid? The right contact center software for your business
September 14, 2026 · 4 min read
Cloud, on-premises and hybrid deployments each have different strengths. The right choice depends on IT strategy, data protection, integration and growth.
Learn more
Success story GREEN IT
Success Story: GREEN IT
September 2, 2026
GREEN IT is committed to delivering outstanding customer service. This means connecting customers as quickly as possible to the people they want to speak to.
Learn more
Success story Styria Marketing Services
Automated customer communication at Styria Marketing Services – with jtel voice bots
August 18, 2026
With the KLARA and PRIMA voice bots, Styria Marketing Services automates recurring customer requests concerning delivery and vacation services, around the clock and fully integrated into its existing systems.
Learn more
Blog Blog
Voice bot or chatbot: which AI solution is right for your customer service?
July 30, 2026 · 5 min read
Voice bots and chatbots automate customer service across different channels. The deciding factors are the use case, customer needs and integration with existing systems.
Learn more
Success story Stadtwerke Lünen
Success Story: Stadtwerke Lünen
July 18, 2026
To maintain its high standards and deliver the quality customers expected, Stadtwerke Lünen needed to update its existing call center solution.
Learn more
Success story Truma
Success Story: Truma
June 20, 2026
Truma places great importance on customer service. There is no external call center provider handling calls first; all calls are answered by Truma employees. The customer service and sales teams mainly deal with external customers, making a professional contact center solution essential.
Learn more
Blog Events
jtel Build The Bot Days 2026
May 12, 2026 · 2 min read
jtel is launching its third Build The Bot Days hackathon, where five customers will turn practical service ideas into working chat and voice bots.
Learn more
Blog Blog
The Future of Customer Service Up Close – jtel at CCW 2026
January 28, 2026 · 2 min read
At CCW 2026, jtel and its partners will show how automation, AI and human customer service can work together effectively.
Learn more
Blog Events
The Jury – jtel Build The Bot Days 2025
November 26, 2025 · 4 min read
Three distinguished experts assess the bots using clear criteria – from meeting the requirements to the business case.
Learn more
Blog Blog
jtel AI Pipeline – Choose the AI that benefits your business!
April 16, 2025 · 2 min read
The jtel AI Pipeline focuses on tried-and-tested AI applications that support employees, accelerate processes and deliver measurable time and cost savings.
Learn moreBlogs
Latest blogs
Cloud, on-premises or hybrid? The right contact center software for your business
Cloud, on-premises and hybrid deployments each have different strengths. The right choice depends on IT strategy, data protection, integration and growth.
September 14, 2026 · 4 min read
Voice bot or chatbot: which AI solution is right for your customer service?
Voice bots and chatbots automate customer service across different channels. The deciding factors are the use case, customer needs and integration with existing systems.
July 30, 2026 · 5 min read
jtel Build The Bot Days 2026
jtel is launching its third Build The Bot Days hackathon, where five customers will turn practical service ideas into working chat and voice bots.
May 12, 2026 · 2 min read
The Future of Customer Service Up Close – jtel at CCW 2026
At CCW 2026, jtel and its partners will show how automation, AI and human customer service can work together effectively.
January 28, 2026 · 2 min read
The Jury – jtel Build The Bot Days 2025
Three distinguished experts assess the bots using clear criteria – from meeting the requirements to the business case.
November 26, 2025 · 4 min read
Success stories
Real customer service. Real business impact.
Discover how organizations across industries use jtel to improve customer communication, increase efficiency and drive results.
Success Story: GREEN IT
GREEN IT is committed to delivering outstanding customer service. This means connecting customers as quickly as possible to the people they want to speak to.
Automated customer communication at Styria Marketing Services – with jtel voice bots
With the KLARA and PRIMA voice bots, Styria Marketing Services automates recurring customer requests concerning delivery and vacation services, around the clock and fully integrated into its existing systems.
Success Story: Stadtwerke Lünen
To maintain its high standards and deliver the quality customers expected, Stadtwerke Lünen needed to update its existing call center solution.
