Are you coming to Call Center World? Meet jtel in Berlin

Differentiate your offer, so you can delight your customers

Call Center World is the most important event in the European contact center industry, bringing more than 8000 visitors to Berlin for a packed conference agenda and an exciting range of exhibitors, including the jtel team.

We’re highlighting our latest innovations and customer stories, showing you how you can capitalise on advanced, omnichannel call center capabilities, proven across a wide range of industry segments. Our customer interaction solutions are optimised for organisations that need to deliver exceptional service.

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Omni channel online chat

Omni-channel is another buzzword, but what does it mean today, as more and more companies deliver web chat capabilities? How can you ensure that web chat sessions are fully integrated with your Contact Center?

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Focus on the carrier and service provider markets with products from signalling systems to customer web portals

The specialist for voice and service provider solutions, interactive associates, and JTEL, a provider of telephony and voice systems, have signed a comprehensive cooperation agreement today. The aim is to further accelerate the growth of JTEL, to achieve this interactive associates will assist in sales activities for JTEL products and solutions in the fixed and mobile carrier markets and service provider sector.

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Reverse-skill routing

What is reverse-skill routing? How does it help you allocate agent resources more efficiently to boost productivity and enhance service?

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