AI, ASR, TTS, QM - all just buzzwords? jtel User Group explores with automation and quality management in customer service.
It is almost that time of year again. The SIEVERS-WORLD will be taking place in just a few weeks providing us with exciting presentations and workshops by numerous prestigious companies.
And of course, jtel will be there too.
Ender Turing helps medium and large companies optimize performance and quality management in their customer service. The rapidly deployed AI speech analysis can transcribe and automatically analyze calls, chats, and e-mails. Not only your customer communication in contact center but also your complete corporate communication can be analyzed and evaluated.
Effective immediately, jtel is a partner and reseller for Ender Turing in the EU with a focus on the German-speaking market. jtel offers the Ender Turing solution to all interested parties, even if they do not (yet) use a jtel solution.
The jtel system can be administered extensively. Every jtel administrator should be able to influence the routing process. Sometimes an announcement needs to be changed quickly (perhaps via text-to-speech), or the general routing needs to be changed for a staff meeting. Whatever the individual challenges, a jtel administrator training course will prepare you for such cases.
In this training you will learn how to administer the jtel system!