Report from the User Meeting – data presentation and looking ahead

The second edition of the jtel User Meeting took place on the 1st of October and was enjoyed by all (we hope!). Excitingly, we were able to run a hybrid event, with about 12 people joining us in person, and over 50 participating online. We’re very grateful to our partner, T.D.M. for hosting the event and for extending their hospitality to all.

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Removing silos from your business

Enterprise software integration is essential for the elimination of data silos. jtel makes it easy for you to converge different systems, bringing all your communications data from the contact center and making it immediately available so you can integrate at your own pace, in line with business priorities.

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Integration is key to enterprise process optimisation – bring the contact centre into your workflows

Digital process transformation is all the rage – connecting different systems to enable efficient data sharing and to create more effective, automated workflows. The contact center is central to this. It needs to be able to share data easily and to connect to any relevant platform, across different sectors. Learn about the jtel approach to transformation.

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The jtel User Group – building a community for you

The first meeting of the new jtel User Group was held in June and it proved to be a great success. More than 40 customers and partners joined the online sessions, sharing insights, experience and tips – and learning the latest news from the team – and also from long-time jtel user JobRad.

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Serving your customers - how can you adapt and evolve?

jtel offers consulting and services for individual redesign and optimisation for your business.

Customer service is individual but it’s definitely not static. It’s dynamic. The service you planned, designed and configured to deliver the best possible experience to your customers yesterday may not be right for today. Things change, so it’s right to challenge the way in which you do things, every so often.

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