jtel Inbound ACD provides powerful, converged omnichannel call center and contact center capabilities. Flexible and customisable, and designed with the user in mind, our ACD is the clear choice for effective customer interaction and conversations, helping your teams to provide enhanced customer service.
Inbound ACD enables flexible agent registration, and can easily be integrated into enterprise business processes, such as data mining tools, CRM and ERP systems via standard open interfaces. It can be accessed from any device with web connectivity – including smartphones and tablet devices.
Give customers an experience they deserve every time. With our powerful, converged call and contact center modules your organisation can offer omnichannel communications for customer interaction. Designed with user-centricity in mind, we can help your agents and teams to deliver an enhanced customer service.