With two billion users and counting, WhatsApp is one of the most popular messaging apps around the globe. What if you could leverage its ease of use and the familiarity your customers and employees have with it to expand your contact center operations?
Alone, WhatsApp is a simple and convenient messaging platform to connect friends and family. Integrated with the jtel system, it becomes an additional channel for agents to quickly assist customers. Employees can access the platform directly from the home view their jtel client, and customers can initiate a WhatsApp chat simply by clicking the icon on your website.
Install the WhatsApp integration as an extension to your existing jtel infrastructure. Take advantage of easily configurable administrator settings, and implement reporting that supports the level of detail you need to manage operations and guarantee customer success.