jtel Outbound Dialler automates the process of outbound sales and marketing campaigns and enables compliance with GDPR regulations. It allows you to create automated outbound campaigns and sub-campaigns for follow up, based on a pre-defined schedule, and enables agents to play a customisable legal message automatically after each call - greatly simplifying legal requirements. Calls can be answered according to agent availability and skills. Outbound Dialler enables tight integration with CRM systems, and offers fully configurable parameters, such as number of calls, number of rings, and more.
Increase the efficiency of your contact center resources by activating automated campaigns according to incoming traffic volume and priorities, maximising your agents’ time and talents and ensuring the most efficient use of resources.
Give customers an experience they deserve every time. With our powerful, converged call and contact center modules your organisation can offer omnichannel communications for customer interaction. Designed with user-centricity in mind, we can help your agents and teams to deliver an enhanced customer service.