Digital Voice Recording and Speech Analytics Solutions from jtel
jtel|Record is a complete package for recording all digital and analogue voice and data communications. It is a fully modular solution for digital voice recording that scales to meet specific requirements.
jtel|Record is designed for a wide range of different industries and users, such as:
- Call Centers
- Insurance companies
- Financial services companies
- Lawyers, legal, accountancy and professional
- Logistics and dispatch centers
- Service industries and customer care
- SME / SMBs
- Government and public agencies
- Public safety organisations
In fact, any organisation that depends on verbal communication needs the ability to reliably and securely record conversations and customer interaction from a range of different channels. jtel|Record is the perfect solution.
In addition to full recording capabilities, jtel|Record also provides rich analytical tools that deliver business intelligence for service enhancement and marketing optimisation via clear dashboards. Recorded data can be searched for keywords to evaluate performance of agents and campaigns as well as to automatically determine customer satisfaction and quality of service levels. jtel|Record is a complete digital recording and speech analytics solution for businesses of any size.